Total Quality Management

DURATION:
15 hours
ID:
LM005

Location

UAE, Jordan, Online Training

Quality is of paramount importance to the success of all organizations. This Quality Management course is designed for all those who have a responsibility for maintaining and improving quality. The focus is on the practical application of the underlying principles of quality – how to define it, how to measure it and how to continuously improve.

At the end of the course participants will be able to:

  • State 3 working definitions of quality
  • Describe how to set standards to define quality
  • Specify a process and how to control it
  • List 3 practical means of measuring quality
  • Discuss the concept and application of quality assurance (QA)

Who should attend?

  • Project leader and project team leader
  • Employee responsible for quality management

Outline:

  • Defining quality
    • What we mean by quality
    • Range of definitions
    • The concept of quality
    • Quality of design and of conformance
    • Quality vs. price
  • Overview of QM functions
    • Quality planning
    • Quality assurance
    • Quality control
  • Defining standards – building quality in
    • Specifying standards of quality
    • Internal and external specifications
    • Communicating standards
  • Defining standards – building quality in
    • The need to measure
    • Simple process
    • Feedback control loop
    • Controlling the process
    • Benchmarks
  • Assuring quality
    • Control v. assurance
    • Building quality in
    • Quality frameworks
    • Human aspects – how to involve and motivate staff
  • Improving quality
    • Quality improvement cycle
    • “Virtuous circle”
    • self-assessment
    • audit
    • use of data and performance reports
    • Human aspects – how to involve and motivate staff

Leave a Reply