Office Management & Secretarial Skills

DURATION:
22 hours
ID:
LM014

Location

UAE, Jordan, Online Training
  • General Office Management
    • Overview of office environment
    • The role of office manager
    • Essential skill needed by office manager
    • Future challenges
    • Managing office supplies
    • Photocopiers
    • Computer printers and scanners
  • Faxes and phones
  • Communication Skills
    • Communication Process
    • Telephone & reception
    • Body language
    • Do’s & don’ts of introduction
    • Listening skills
    • Interview techniques
    • Communication Problems
  • Time Management
    • Concepts of time management
    • Prioritization
    • Handling Interruptions
    • Identifying time stealers
    • Time management techniques
    • Effective delegation
  • Customer Service
    • Internal and external customers
    • Customer Satisfaction & understanding customer’s needs
    • Handling customer complaints
    • Dealing with various types of customers
    • Increasing customer loyalty
    • Continuously improving your customer service
  • Records Management
    • What are business records
    • Common filing systems
    • Alphabetical filing standards
    • Paper- based records
    • Managing non-paper records
  • Organizing Travel
    • Making reservations
    • Travel information
    • Flight reservations
    • Hotels & car rentals
    • Travel documents
  • Meetings arrangements
    • Organizing meetings
    • Agendas & teleconferences
    • Taking minutes

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