Emotional Intelligence

DURATION:
12 hours
ID:
SS026

Location

UAE, Jordan, Online Training

Categories

Soft Skills

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

 Outline

  •  Defining Emotional Intelligence.
  • Defining Emotional Intelligence.
  • Differentiate between emotional intelligence and IQ.
  • The value of managing emotions.
  • The importance of emotional intelligence at work.
  • Identify the common misconceptions about intelligence.
  • Match IQ, expertise, and emotional intelligence with the appropriate contribution to workplace ability.
  • Select the common blind spots that hinder accurate self-assessment.
  • Recognize the value of being socially competent.
  • Identify the behaviors that demonstrate empathy.
  • Choose the methods for coaching and counseling teammates.
  • Recognize the importance of being able to influence others.
  • Identify the methods of effective communication.
  • Identify the key attributes of emotionally intelligent leaders.
  • Apply the supportive listening techniques to employee interactions

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