Professional Diploma in Office Management & Secretarial Skills

DURATION:
90 hours
ID:
PD007

Location

UAE, Jordan, Online Training

Overview

The mission of the Professional Diploma in Office Management & Secretarial Skills is to prepare efficient office manager, who can share in building the best image of business organization, and become an asset for the management and meet the shift of office working with the improved knowledge and techniques of secretarial staff in different types of organizations.

Intended for:

Secretaries & administrative assistants of the public, private, and non-profit sector organizations who have the desire to enhance their skills and knowledge in office management and secretarial work to contribute efficiently in their work places

Assessment Methodology: Continuous assignments & activities

 Diploma Modules

  • Module 1: Business Organization and Environment
  • Module 2: Business Correspondence – English
  • Module 3: Office Management Skills

Module 1: Business Organization and Environment

  • Introduction to Management & organization
    • The nature of business
    • Types of business
    • Business objectives and the provision of capital
    • The internal structure of organizations
    • People and departments
    • The elements of employment
    • The influence of the business environment
    • Markets and customers
  • Business Finance
    • The importance and use of finance
    • Financial reporting
    • Financial accounting
    • Management accounting
  • Marketing
    • The importance of marketing
    • Marketing research
    • Marketing planning
    • The marketing mix- 4Ps
  • Human Resource Management
    • Human resource management
    • The employment market
    • Meeting human resource requirements
    • Working together
    • Motivation and training

Module 2: Business Correspondence –English

  • Use of English Introducing the business letter
    • Rules of good writing
    • Recruitment correspondence
  • Telecommunications
    • Fax messages
    • Electronic mail
  • Internal communication
    • Memos
    • Reports
    • Meetings

Module 3: Office Management Skills

  • General Office Management
    • Overview of office environment
    • The role of office manager
    • Essential skill needed by office manager
    • Future challenges
    • Managing office supplies
    • Photocopiers
    • Computer printers and scanners
  • Faxes and phones
    • Communication Skills
    • Communication Process
    • Telephone & reception
    • Body language
    • Do’s & don’ts of introduction
    • Listening skills
    • Interview techniques
    • Communication Problems
  • Time Management
    • Concepts of time management
    • Prioritization
    • Handling Interruptions
    • Identifying time stealers
    • Time management techniques
    • Effective delegation
  • Customer Service
    • Internal and external customers
    • Customer Satisfaction & understanding customer’s needs
    • Handling customer complaints
    • Dealing with various types of customers
    • Increasing customer loyalty
    • Continuously improving your customer service
  • Records Management
    • What are business records
    • Common filing systems
    • Alphabetical filing standards
    • Paper- based records
    • Managing non-paper records
  • Organizing Travel
    • Making reservations
    • Travel information
    • Flight reservations
    • Hotels & car rentals
    • Travel documents
  • Meetings arrangements
    • Organizing meetings
    • Agendas & teleconferences
    • Taking minutes

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