Certified Leader

Overview

The Certified Leader program is specially designed for managers who are looking to develop their management and leadership skills which are suitable for their business role. The program will provide you with the skills and behavior patterns required to enable you to become an outstanding leader.

The modern manager should be able to motivate his team to manage change, deal with difficult people, manage performance, coach and develop his staff.

Who should attend?

• New managers
• Supervisors
• Team leaders
• HR professionals
• Project managers
• Change managers
• Mid-level managers

Modules:   

• Module 1: Management roles and functions
• Module 2: Evolution of Leadership
• Module 3: Goal Setting
• Module 4: Communication Skills
• Module 5: Conflict Management
• Module 6: Performance Management
• Module 7: Motivation Skills
• Module 8: Time Management & Delegation
• Module 9: Team Building
• Module 10: Coaching & Mentoring

Outline 

Module 1: Management Roles and Functions

• Management differs from leadership
• Management roles
• Management functions
• Outstanding manager
• Best practices of management
• Management styles
• Decision making

Module 2: Evolution of Leadership

• Characteristics of a leader
• Modern leaders
• The Great Man theory
• The Trait theory
• Transformational leadership
• Situational leadership
• Paving the way
• Challenge the process
• Become an effective leader

Module 3: Goals settings

• Planning stages in goal setting
• Setting SMART goals
• Action stages in goal setting
• Managing stages in goal setting
• Achieving Goals with success

Module 4: Communication Skills

• Communication process
• Listening skills
• Interview techniques
• Communication problems
• Body language
• Advanced communication strategies

Module 5: Conflict Management

• Conflict resolution process
• Styles of conflict resolution
• Creating a mutual understanding
• Creating and effective atmosphere
• Getting the root cause
• Focusing on individual and shared needs
• Building a solution

Module 6: Performance Management

• What is performance management?
• Performance appraisal versus performance management
• Building blocks of performance management
• Mobile performance management
• Improving productivity through performance appraisal management system

Module 7: Motivation Skills

• Motivation theories
• Building motivational plans
• Creating a motivational organization
• Dealing with moral problems
• Self-motivation

Module 8: Time Management & Delegation

• Concepts of time management
• Prioritization
• Handling interruptions
• Identify time stealers
• Time management techniques
• Effective delegation
• When to delegate, to whom should you delegate, and how to delegate
• Organizing work agenda

Module 9: Team Building

• Team leader
• Types of teams
• Stages of team development
• Solving problems as a team
• Encouraging team work
• Team meetings

Module 10: Coaching & Mentoring

• Understanding the realities
• Trust and coaching
• Providing feedback
• Overcoming road blocks
• Reaching the end
• Mentoring differs from coaching